Knowledgebase

Can I request for refund if I am not satisfied with your service?
Yes. If for some reason you are not satisfied with our service, please let us know. We would like...

Can I upgrade my plan to a higher plan any time? Is there any extra setup fee?
Yes. You may upgrade to a higher level of plan any time. There is no extra hidden charges or...

Do you allow Adult, MP3, Gambling contents on your servers?
No. Adult, MP3, Gambling contents are strictly prohibited on our servers.

Do you offer unlimited bandwidth or disk space?
Many web hosting companies offer “unlimited” as a plan feature. It is impossible for...

Does my website get a control panel?
Depend on your hosting plan, you will get CPanel Control Panel.

How fast and reliable are your servers/network?
We only choose the best datacenters to host our servers. See it for yourself. Network uptime...

How long does it takes to setup my hosting account?
We will setup your hosting account as soon as we received your payment confirmation, usually is...

What is Cpanel™? Do you have a Demo?
CPanel™ is the brand name of the web browser control panel software that we use on our...

What type of support do you offer? Average Response Time?
We offers support to our clients 24/7/365 via web based ticket system, email and phone (on...

Where is your server located?
Our servers is located at TM Net Data Center located in CyberJaya, Malaysia and FastServers.Net,...

Will you help me to transfer my website from other host to your server?
If you are moving from another Cpanel hosting account to our Cpanel web hosting plan, we can help...