Dear Valued Customers,
 
This is an early announcement that Surf7.net will start to enable inode limitation on cPanel.
 
OUR INODE POLICY:
http://www.surf7.net/legal/inode-usage/

WHAT IS INODE
An inode is a data structure used to store all the information about the files on your hosting account, which include emails, files, folders and everything you upload, create or store on the server. The number of inodes indicates the number of files and folders you have.
 
HOW IT AFFECTS YOU
Surf7.net shall apply inode limitation on all shared hosting servers starting from February 2014. As some accounts have already exceeded the inode limit, we will first set the limit on 500,000.
 
Subsequently, the inode limit will be amended to 250,000 in April 2014.
 
WHY IS THIS SETTING NEEDED?
This is to protect all the data of our clients on the hard disk as high inode usage on hard disk can cause serious problem such as data corruption and loss. Once the setting is applied, you will be able to view your inode usage on cPanel.

WHAT WILL HAPPEN IF MY INODE USAGE EXCEEDS THE LIMIT?
You will not be able to add new files or receive new emails. You website will face errors when trying to create new files.

There will be a grace period of 7 days for you to clear your inode once it hits the limit of 250,000.
 
Optional Solutions:
1) Clear old files and emails to free up the inode.
2) Change hosting plan to Flexi Cloud Server or Dedicated Server.

SCHEDULE:
==============================================
Date: 1st February 2014
Time: 12AM GMT +0800
Affected Servers: All shared hosting servers (All Linux package)
Inode limit: 500,000 (*** TEMPORARY setting for users who exceed the limit. Please clear inode usage by 31 March 2014)
 
Date: 1st April 2014
Time: 12AM GMT +0800
Affected Servers: All Shared hosting servers (All Linux package)
Inode limit: 250,000
==============================================

How to check Inodes usage in Linux hosting package:
http://clients.surf7.net/knowledgebase.php?action=displayarticle&id=162

Thank you very much for your attention!

Best Regards,

Support Team
......................................
Technical Support Department

Monday, January 20, 2014







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