What type of support do you offer? Average Response Time?

We offers support to our clients 24/7/365 via web based ticket system, email and phone (on selected plan). We strive for response times of no more than a few hours. Response times of just a few minutes if during normal business hours.

  • Email, SSL
  • 17 Users Found This Useful
Was this answer helpful?

Related Articles

Can I request for refund if I am not satisfied with your service?

Yes. If for some reason you are not satisfied with our service, please let us know. We would like...

Do you offer unlimited bandwidth or disk space?

Many web hosting companies offer “unlimited” as a plan feature. It is impossible for...

What is Cpanelâ„¢? Do you have a Demo?

CPanel™ is the brand name of the web browser control panel software that we use on our...

Can I upgrade my plan to a higher plan any time? Is there any extra setup fee?

Yes. You may upgrade to a higher level of plan any time. There is no extra hidden charges or...

Where is your server located?

Our servers is located at TM Net Data Center located in CyberJaya, Malaysia and FastServers.Net,...

Powered by WHMCompleteSolution