Knowledgebase

1. In MS Office Outlook, go to Tools / E-mail Accounts. Select "Add a new e-mail account" and click Next



2. Select POP3 or IMAP depending on your preference. Please refer to differences between POP3 and IMAP. Click Next



3. Key in your name and your email address. Under Server Information, key in your incoming and outgoing mail server, eg. mail.domain.com. Please note that your username is your full email address. Click on "More Settings..."



4. Go to Outgoing Server tab and tick "My outgoing server (SMTP) requires authentication". Use same settings as incoming mail server. Failure to change this will cause problems in sending out email.



5. Go to Advanced tab and change the default Outgoing server (SMTP) port number from 25 to 587. Failure to change this will cause problems in sending out email. Click OK. Please note that the default Incoming server port number for POP3 is 110 and IMAP is 143.



6. Click Next



7. Click Finish